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Presenter Profile:

How they describe themselves: Directlink has become a first-of-its-kind AI-powered conversational banking platform. Headquartered in Central New York and serving FIs of all shapes and sizes, we’ve leveraged over 35 years of knowledge gained as a critical communications provider to help deliver digital transformation through the utilization and deployment of virtual customer assistants across all channels. The Directlink platform was built to ease the burden on contact centers, enable hyper-personalized multi-modal interactions, and create unforgettable experiences for your customers.

How they describe their product/innovation: Directlink utilizes the latest NLP/NLU to deliver a human-like experience and better assist Bank/CU customers. Our proprietary dialogue management tools provide an easy-to-use interface for financial institution employees to customize greetings and salutations, create and deploy FAQs, test real-time alternations, and allow internal teams to build and train the system, enhancing the ROI.  At Directlink, we believe the employee experience is equally central to the customer experience, and providing the ability to iterate and improve quickly is paramount to our client’s success.

Product distribution strategy: Direct to Business (B2B)

Contacts

Bus. Dev.: Mark Vanderpool, President, mark@directlink.ai, 518-331-9287
Press: Fran Coudriet, Head of Marketing, fran@directlink.ai, 315-256-2083