FinovateFall 2022 / Nuance Communications
Presenter Profile:
How they describe themselves: Nuance provides conversational automated and live agent engagement powered by proven AI with fraud prevention and authentication spanning digital and voice channels. Nuance is used by 19 of the 20 largest financial institutions in the world to increase multi-functional self-service, conversion, and agent effectiveness while reducing operating costs.
How they describe their product/innovation: Nuance Gatekeeper helps improve experiences, lower operational costs, mitigate fraud losses, and protect FIs’ brands through secure, seamless biometric authentication and intelligent, proactive fraud detection.
The cloud-native, AI-powered biometric solution reduces friction and increases trust, empowering agents to deliver efficient, personalized service, while helping fraud teams detect, prevent and investigate more fraud and fraudsters.
Product distribution strategy: Direct to Business (B2B), Through financial institutions, Licensed
Contacts:
Bus. Dev.: Kathryn Fine (Sales Manager), kathryn.fine@nuance.com
Press: Dayna McCoubrey (Senior Communications Manager), dayna.mccoubrey@nuance.com
Website: nuance.com/industries/financial-services.html
LinkedIn: linkedin.com/company/nuance-communications
Twitter: @NuanceInc
HQ: Burlington, MA, USA
Founded: 1992
Product Demoed: Nuance Gatekeeper
Metrics: On March 4, 2022, Nuance became a Microsoft company. Combining the power of Nuance’s deep vertical expertise and proven business outcomes with Microsoft’s global cloud ecosystems allows us to accelerate our innovation and deploy our solutions more quickly, more seamlessly and at greater scale to solve our customers’ most pressing challenges. Nuance has over 9,000 employees in 24 countries.
Presenters: Amy Travers, Vice President, Security & Biometrics | Rachel Muench, Security and Biometrics Executive
- Key Executives
Mark Benjamin (CEO), Robert Dadah (EVP & CRO), Joe Petro (EVP & CTO), Robert Weideman (EVP & General Manager, Enterprise Division)
Key Stats
- Key Partners
Avaya, Cisco, ConvergeOne, Five9, Genesys, Presidio, TTEC, and Verizon
- Key Customers
Nuance offers a superior experience throughout the customer/member journey, employing trust-building multi-modal biometric security across voice and digital channels, backed by enterprise-grade AI used by 19 of the 20 largest financial services organizations in the world and accessible through flexible deployment and partnering options. Nuance Gatekeeper clients range from JP Morgan Chase and NatWest to Kennebunk Savings Bank and Virginia Credit Union.