Finovate Demo
Video Archives

Presenter Profile:

How they describe themselves: Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

How they describe their product/innovation: Glia’s plan for FinovateSpring is to interactively show several innovative features as part of the core of our demo:

• Automatically bind customer inbound phone calls with the customer’s associated web browsing sessions, providing instant context to the FIs customer service representative (CSR) handling the conversation
• Enable the CSR to collaborate online with the phone caller, by adding CoBrowsing, ScreenSharing, and even one-way or two-way video to the phone conversation

Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms

Contacts

Bus. Dev.: Gerad Kostak, Director of Bus. Dev., gerad.kostak@glia.com
Press: John Fernandez, SVP Marketing, john.fernandez@glia.com