FinovateSpring 2023 / Illuma
Presenter Profile:
How they describe themselves: Illuma Labs is a fintech innovation company that delivers real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma Shield™. Our proprietary solution has been showcased at multiple premier fintech events such as FinovateSpring and FinovateFall. Illuma won Best in Show at VentureTech in 2019, NACUSO’s Next Big Idea award in 2022, and the CreditUnions.com 2022 Innovation Series in the Member Experience category.
How they describe their product/innovation: Illuma has partnered with Glia to bring passive voice authentication into Glia’s Digital Customer Service platform. This enhances Glia’s market leading capabilities for seamless transitions in the customer journey across omnichannel engagement, frictionlessly authenticating customers when they transition into a voice channel. The partnership between Illuma and Glia offers FI members and customers convenient and secure access to their finances with cutting edge voice biometrics from Illuma and industry leading omnichannel customer experience from Glia.
Product distribution strategy: Direct to Business (B2B), Through other fintech companies and platforms
Contacts:
Bus. Dev. & Press: Milind Borkar (Founder & CEO), milind@illuma.cx, 972-217-7106
Website: illuma.cx
LinkedIn: linkedin.com/company/illuma-labs
Twitter: @IllumaLabs
HQ: Plano, TX, USA
Founded: March 2016
Product Demoed: Illuma Shield™
Metrics: $6M equity investment, $2M DHS R&D contracts, 13 Financial Institution clients, 17 full time employees
Raising Funding: Series A
Presenters: Milind Borkar, Founder & CEO | Casey Jones, Strategic Account Manager (Glia)
- Key Executives
Milind Borkar (Founder & CEO), Jeremy Whittington (Co-Founder & CTO)
Key Stats
- Key Board Members
Dave Tucker (Partner, Next Level Ventures), Nick Evens (President & CEO, Curql Collective), Keven Smith (Chief Customer Officer, Rechat), Milind Borkar (Founder & CEO, Illuma Labs), Jeremy Whittington (Co-Founder & CTO, Illuma Labs)
- Key Investors
Veridian Credit Union, Texas Dow Employees Credit Union (TDECU), Next Level Ventures/Curql Fund, Universal Sharing Network, Connexus Credit Union
- Key Partners
CUNA Strategic Services and Credit Union Leagues in 34 US States, Genesys, Mitel, Avaya, Capital Factory, Glia, Posh
- Key Customers
Connexus Credit Union, TDECU, SCE Federal Credit Union, Dort Financial Credit Union, TruWest Credit Union, Hudson Valley Credit Union, Service Credit Union, Notre Dame Federal Credit Union, P1FCU, National Life Group, Financial Plus Credit Union, WyHy Federal Credit Union, Evans Bank