The first step of the customer journey is often a user’s onboarding on a platform or application. This critical phase predicates how a user interacts with a business, and often cements their first impression and subsequent brand loyalty.

Identity verification plays an important role in ensuring a user exists and is who they say they are. But businesses must strike a fine balance of friction and convenience. Too little friction in the identity verification process might result in bad actors flooding in. This can damage a business’s reputation, and give the impression that a platform is unsafe. Too much friction might result in user frustration and attrition.

How can businesses seamlessly and securely onboard users? Orchestration holds the key to unlocking customer-centric practices, customizing the user journey, and ultimately ensuring legitimate users are allowed in while bad actors are stopped.

Watch this webinar featuring Hal Lonas, Trulioo Chief Technology Officer, on

• What identity proofing orchestration entails and how active and passive methods of authentication can be layered during the onboarding process
• How orchestration goes hand-in-hand with a risk-based approach to onboarding and establishing trust and safety between businesses and users
• What business, customer risk, and regulatory factors to consider when adopting a risk-based approach 

How to power rapid approvals and accelerate your SME lending processes

Forty-four percent of SMEs look to funding to meet operating expenses, with this number expected to grow considerably during times of economic uncertainty. Fifty-six percent of SMEs seek funds to expand business operations or to pursue new market opportunities. But waiting months or even weeks for credit approval and funding can mean the difference between innovation and business closure.

Traditional financial services organizations may find lending to SMEs difficult, but fintechs are rising to the challenge. Simplified application processes, rapid approvals, and access to funds quickly makes working with digital lenders an obviously attractive choice. 

Because if you aren’t making it easy for SMEs to get the credit they need, your competitors will.

Catch up on this panel discussion with industry experts, in collaboration with Provenir, and discover how to:
•    Power faster, simplified application processes 
•    Make smarter, faster decisions and get to market faster
•    Future-proof your decision technology to keep up as market trends/demands evolve
•    Use advanced, predictive analytics like AI to keep risk in check

Featuring Corinne Llelti, Commercial Sales Director, EMEA, Provenir; Alex Daly
Chief Finance and Risk Officer, Ask Inclusive Finance Group; and Julie Muhn, Senior Research Analyst, Finovate.