- Glia recently raised a $45 million Series D investment round.
- The round values the company at over $1 billion, making it a fintech unicorn.
- Glia said the funds “will be heavily allocated toward research and development.”
Digital customer service tools provider Glia is now valued at over $1 billion, making it fintech’s newest unicorn. The company announced earlier this week it closed a $45 million Series D investment, bringing its total funding to $152 million.
Insight Partners led the round, which saw contributions from existing investor Wildcat Capital Management and new investor RingCentral Ventures. Glia will “heavily allocate” the funds into research and development, investing in advanced AI, analytics, messaging, voice, and video capabilities. The company, which has offices in New York and Estonia, also plans to boost international expansion.
“The future of customer service is digital, and those that have yet to take steps to modernize their support and engagement strategies are already behind,” said Glia Co-Founder and CEO Dan Michaeli. “We’re thrilled by our investors’ confidence reflected in the round’s valuation, recognizing that we’ve only scratched the surface of what Glia can accomplish. Our rapid growth and successful relationships with financial services companies of all types demonstrates the urgent need for Digital Customer Service. As we build upon a decade of innovation, this capital will further extend our reach and help even more businesses across the globe reimagine how they connect with customers digitally.”
Glia was founded in 2012 as SaleMove. The company seeks to reinvent how businesses support their customers in a digital world– an imperative tool in today’s digital-first economy. Specifically, Glia offers digital communication choices, on-screen collaboration, and AI-enabled assistance tools. The company has 250 clients across the globe, including banks, credit unions, insurance companies, and other financial institutions.
Glia has won 10 Best of Show Awards– an impressive feat. Check out the company’s latest award-winning demo from spring of last year.