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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
AI-powered customer experience specialist Inbenta has acquired digital adoption platform Horizn.
Inbenta will integrate Horizn’s embeddable interactive product demos into its platform.
Horizn has won Finovate’s Best of Show award five times, most recently at FinovateFall last September.
AI-powered customer experience platform Inbenta has acquired digital adoption platform Horizn. Terms of the transaction were not disclosed.
Inbenta CEO Melissa Solis referred to the acquisition as part of the company’s commitment to helping businesses lower customer service costs, grow sales, and enhance the customer experience in general. Inbenta’s platform leverages natural language processing, neuro-symbolic AI, and Generative AI across four digital communications modules – Chatbot, Knowledge, Search, and Messenger. These modules enable the platform to deliver comprehensive, configurable solutions for businesses in verticals from financial services and ecommerce to telecom and utilities.
The integration of Horizn’s technology, in particular the company’s embeddable interactive product demos, will enhance Inbenta’s platform in a number of ways. In addition to making employee training more effective and further enhancing the customer experience, the integration will also help reduce agent escalation. Horizn’s technology has reduced agent escalations in favor of self-service in 80% of cases.
“Everyone knows how helpful and time-saving a tutorial can be when presented in an easy to understand, visual format,” Solis said. “At Inbenta, customer experience is at the center of everything we do – it was only natural that product demo capabilities should be included within our customer experience platform.”
Founded in 2012, Horizn has partnered with more than 40 financial institutions around the world. This includes some of the largest banks like Wells Fargo and RBC, as well as regional and community banks. A Finovate alum since 2017, Horizn has won Best of Show on five different occasions. The Toronto, Canada-based company most recently took home top honors with its demo at FinovateFall last September.
“By acquiring Horizn, Inbenta has expanded the number of customer experience touchpoints that it can offer, setting itself apart from the industry’s text-reliant majority,” Horizn co-founder and CEO Janice Diner said. “The entire Horizn team is excited about this next stage of impact and innovation and looks forward to integrating itself into Inbenta’s leading customer experience platform.”
Post-acquisition, Diner will take a new position as Inbenta’s Head of Marketing.
The only thing more exciting than being chosen to demo your latest innovation at a Finovate conference is winning the accolades our attendees and taking home a Best of Show award. With FinovateFallright around the corner, we wanted to take a look at the companies that won Best of Show at last year’s event and give you the latest on what they’ve been up to in the year since.
Remember that early bird savings for FinovateFall – September 11 through 13 – end this weekend! Visit our FinovateFall registration hub and save your spot today!
With FinovateSpring only days away (May 23 through May 25), this week’s edition of Finovate Global will showcase those innovators demoing at the event that are headquartered outside the United States.
There’s still time to register and join us in San Francisco, California for our annual Spring fintech conference. Visit our FinovateSpring 2023 hub today and get your ticket today!
9Spokes
Founded in 2012 and headquartered in New Zealand, 9Spokes unlocks open banking and data, giving financial institutions a powerful set of tools to engage SMB customers. LinkedIn.
FinTech Insights by Scientia
Founded in 2016 and headquartered in London, U.K., FinTech Insights by Scientia offers a competitive analysis tool for banks and fintechs to help them create compelling digital banking experiences. LinkedIn.
FINTEQ
Founded in 2017 and headquartered in Poland, FINTEQ removes credit risk from the supply chain, giving suppliers a healthy and sustainable trade finance alternative. LinkedIn.
Flybits
Founded in 2013 and headquartered in Toronto, Canada, Flybits offers a personalization platform that enables financial institutions to deliver best-in-class personalized digital banking experiences. LinkedIn.
Fundica
Founded in 2017 and headquartered in Montreal, Canada, Fundica is a government funding platform used by some of the largest financial institutions in North America to acquire clients at scale. LinkedIn.
Horizn
Founded in 2012 and headquartered in Toronto, Canada, Horizn helps financial institutions maximize the impact of digital and accelerate returns on digital investments with customers and employees. LinkedIn.
HyperSwitch
Founded in 2022 and headquartered in India, HyperSwitch is an open source payments switch designed to make payments fast, reliable, and affordable. LinkedIn.
Kani
Founded in 2018 and headquartered in Newcastle, U.K., Kani offers end-to-end reconciliation and reporting, automating the back office for payments companies and fintechs, and ensuring accuracy and compliance. LinkedIn.
Lucinity
Founded in 2018 and headquartered in Reykjavik, Iceland, Lucinity combats financial crime with innovative GenAI technology for smarter and faster FinCrime compliance. LinkedIn.
PayTic
Founded in 2020 and headquartered in Charlottetown, Canada, PayTic is a SaaS platform that automates and manages all key aspects of program management: network fees, reconciliation, reporting, and fraud. LinkedIn.
SESAMm
Founded in 2014 and headquartered in Metz, France, SESAMm specializes in big data and artificial intelligence, providing analytics from more than 20 billion articles and messages using NLP. LinkedIn.
Here is our look at fintech innovation around the world.
With hundreds of ballots officially cast and carefully counted – here are the winners of Best of Show for FinovateFall 2022!
Debbie for its technology that leverages behavioral psychology and rewards to help users pay off 3x more debt and help lenders recession-proof members. Demo.
Horizn for its platform that helps financial institutions maximize the impact of digital and accelerate returns on digital investments with customers and employees. Demo.
LemonadeLXP for its digital growth platform that helps financial institutions and fintechs turn staff into digital experts and support digital customers. Demo.
Quilo for its technology that empowers lenders to digitally syndicate an individual personal loan at the time of underwriting, enabling them to provide more loans to more people. Demo.
Stratyfy for its technology that increases access to financial services by bringing true transparency and less risk to critical financial decisions that impact millions. Demo.
Themis for its collaboration platform designed for risk and compliance requirements to help accelerate partnerships between banks and fintechs. Demo.
We are grateful to all of our demoing companies for being a part of our biggest FinovateFall to date. Thanks as well to our sponsors, our partners, and – last but not least – our awesome attendees who continue to make our conferences among the most anticipated events on the fintech calendar each and every year. We look forward to seeing you again next fall!
Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their six favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The six companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2022 conferences are below:
These nine fintechs wowed our FinovateFall audiences last year with their innovations in embedded finance, payments, wealth management, and more. To whet your appetite for FinovateFall next month, September 12 through 14, here’s a look at what our FinovateFall 2021 Best of Show companies have been up to since taking home Finovate’s top prize last fall.
Launched docuseries, Behind the Robo. Named a major player in the robo-advisory market by The Business Research Company. Worked with Standard Chartered Bank Kenya to help them launch their new money market fund offering.
Dreams
Won Best of Show for its engagement banking platform that offers a unique way to engage customers and responsibly expand revenues. Awarded Best of Show at FinovateSpring 2021. Founded in 2014. Headquartered in Stockholm, Sweden.
Partnered with fellow Finovate alum ebankIT to support financial institutions undergoing digital transformation. Powered the new digital learning platform launched by Pacific Western Bank. Awarded Best of Show at FinovateSpring 2022.
Infocorp
Won Best of Show for its Mobile Native app that brings hyper-personalized experiences for every user in one single bank app. Founded in 1994. Headquartered in Montevideo, Uruguay.
Partnered with TESOBE to help banks in Latin America leverage open banking to build better, more customer-centric apps and services.
Long Game
Won Best of Show for its gamified finance app that helps banks acquire new customers and increase engagement with their Millennial and Gen Z customers. Headquartered in San Francisco, California. Founded in 2015.
Won Best of Show for its intelligent automation technology that transforms documents into data analytics, helping lenders make timely, high quality credit decisions. Founded in 2014. Headquartered in New York City.
Raised $80 million at a valuation of $500 million. Partnered with fellow Finovate alum Blend to bring automation to the mortgage process.
PwC
Won Best of Show for its Customer Link solution that turns customer data into smarter action and provides a 360 degree view of your customers. Founded in 1845. Headquartered in New York City.
Who will take home the trophies this year at FinovateFall 2022? Join us in New York next month as we showcase upwards of 60 innovative fintech companies – all vying for the title of Best of Show.
Join Finovate VP and Host of the Finovate Podcast Greg Palmer as he shares his video conversations with companies that earned Best of Show honors at FinovateSpring in May.
“What Keep does is it enables employers to implement what we call ‘investing cash plans’ which is a new compensation technique that enables an employer to issue what’s essentially a retention bonus, but that cash is provided on the front end of some period of time … There’s an ongoing obligation of the employee to stick around the company for whatever the vesting period is and, once they hit that vesting period or vesting periods along the way, that portion, or all of the debt that they owe for getting that retention bonus up front, disappears.”
“Spave is all about helping realize financial wholeness and more balance in their life. You can think of Spave as a number of apps altogether. It’s Mint. It’s Acorns. It’s Digit. It’s United Way. It’s Venmo. All in one. We want people to be able to use their spending, so Spave is all based on people’s spending … (That) spending ignites micro amounts that we call “spavings”. So you can either round up spare change, you can apply a percent, you can spave now and do a one-time donation or one-time savings (set-aside) … We’re helping people decide how they’re going to save for their future, give to the causes that they care about and live a more balanced whole life.”
“QuickFi is a business financing platform that really is meant to serve banks and manufacturers. It enables them to offer their business customers a secure, completely digital way of applying for an consummating lower rate term loans in a matter of minutes instead of days or weeks. (This is) because the platform is 100% digital and self-service. It really allows banks and manufacturers to close more loans and more sales faster and much more cost-effectively.”
“We’re an innovation platform that helps banks, credit unions, and other fintechs offer cutting-edge financial tools to their customers. For example, we offer credit and identity protection solutions, personal privacy components that we allow our partners to easily embed within their experience so they can offer these services directly to their customers.”
“We build insights and data infrastructure for financial institutions. The fintech space has a lot left to be desired when it comes to serving actual human beings. And that’s really where (Fingoal) shines. When it comes to our insights, it’s the personalization that actually makes them worth anything. And when it comes to our technical solutions for our clients … at the end of the day we’re improving the overall user experience. It’s also nice that it happens to save the financial institutions money and time.”
“We solve quite a few business problems (for financial institutions). But the three that Steve probably will talk about a little later is reduce the cost to serve digital customers, increase the number of fully-digital customers, drive mass adoption of new products and features. We do this by educating both customers and employees across the full bank ecosystem: retail banking, business banking, wealth management, insurance, just to name a few.”
Stay tuned for more videos from Greg Palmer and the Finovate Podcast’s Conversations with Best of Show winners.
The votes have been cast and counted! Meet the winners of Best of Show for FinovateSpring 2022:
Array for its financial enablement platform, specializing in embeddable tools and white label solutions, used by leading financial institutions. Demo.
FinGoal for its insights platform that cleans, enriches, and analyzes personal financial data to better understand users and provide actionable insights. Demo.
Horizn for its platform that helps banks globally accelerate digital banking knowledge, fluency, and adoption with both customers and employees. Demo.
Keep Financial Technology for its innovation that solves the hiring and retention challenges of companies by introducing a new form of employee compensation called Cash Vesting Plans. Demo.
QuickFi for its 100% digital, self-service, mobile equipment financing platform that enables business equipment financing in minutes. Demo.
Spave for its all-in-one financial wholeness app that allows users to effortlessly save and give as they spend. Demo.
Our thanks to all of our demoing companies, our sponsors, our partners, and – of course – our attendees – for continuing to make FinovateSpring such a success. Thank you for being a part of our annual spring fintech conference. We’ll see you again next year!
Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The six companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2022 conferences are below:
A look at the companies demoing at FinovateSpring in San Francisco on May 18 and 19. Register today and save your spot.
Horizn’s award-winning platform helps banks globally accelerate digital banking knowledge, fluency, and adoption with both customers and employees.
Features
Overachieve digital banking customer growth objectives
Call center and branch efficiency and profitability through digital
Support ongoing agile product/feature launches
Why it’s great
Using Horizn, banks experience a more than 300% increase in product/feature launch effectiveness and success, 20% reduction in volume of digital banking support calls, and 45 second reduction in support call time (average).
Presenter
Steve Frook, SVP of Sales As SVP of Sales at Horizn, Frook works closely with financial institutions to significantly increase adoption and awareness of new and existing innovations. LinkedIn
Today, as we near the end of our Financial Literacy Month commemoration, we’re highlighting those Best of Show winning fintech innovators and the work they do in making financial education available to a broadening range of communities.
Provo, Utah-based Banzai made its one-and-only Finovate appearance at FinovateFall 2018 in New York. At the event, the company won Best of Show for its offering that helps banks and credit unions boost customer engagement and ROI while providing financial education for their customers and members.
FamZoo demoed its technology on the Finovate stage twice – in 2011 and again in 2013 – winning Best of Show on both occasions. Headquartered in Palo Alto, California and founded in 2006, the two-time Best of Show winner offers a prepaid card and financial education for kids in a single family finance app.
When it comes to financial literacy, companies like Horizn help the financial services community help itself. Making its Finovate debut in 2017, Horizn earned a pair of Best of Show awards in its two most recent appearances in 2020 and 2021. The company offers a platform that helps financial institutions accelerate digital banking knowledge, fluency, and adoption for both customers and employees. Headquartered in Toronto, Ontario, Canada, Horizn was founded in 2011.
Not many companies can boast of winning a Finovate Best of Show award in two different decades, but Kasasa (formerly known as BancVue) has done that and then some. The financial and marketing technology provider, based in Austin, Texas, and founded in 2004, won Best of Show in its Finovate debut in 2009. Nearly ten years later, the company picked up its third Best of Show award at FinovateSpring in 2018 (Kasasa also won Best of Show in 2011 in San Francisco). In addition to offering a variety of innovative fintech products – such as its “take-back loan” – Kasasa also launched an online game called MoneyIsland that helps instruct kids on the importance of sound money management.
One of two Best of Show winning Canadian companies with a commitment to financial literacy, Ottawa, Ontario-based Launchfire won Best of Show at FinovateSpring 2019 in its second Finovate appearance. The company specializes in game-based employee and customer engagement for financial institutions. Most notably, Launchfire offers an employee engagement solution, Lemonade, that blends gamification with micro-learning, AI, and “surgical analytics” to educate financial services employees.
Long Game is one of Finovate’s newest alums and one of our more recent Best of Show winners, as well. The company, founded in 2015 and based in San Francisco, California, won Best of Show in its Finovate debut at FinovateFall 2021 last September. Long Game offers a bank-branded mobile app that combines the best practices of prize-linked savings and mobile gaming to help banks and credit unions acquire new customers, increase customer engagement, and boost financial literacy.
Earning a Best of Show award in its Finovate debut at FinovateFall 2019, Zogo Finance leverages behavioral economic research developed at Duke University to help improve financial literacy for young people. The company’s app transforms tricky financial concepts into smaller, easier-to-understand lessons, and offers rewards and incentives to users who complete them. The company announced 31 new financial institution partnerships in Q1 of 2022 alone, bringing its total partnership tally to more than 180 banks and credit unions.
As part of Finovate’s continued celebration of Women’s History Month and female-led fintech, we are taking a moment to showcase the women whose companies demoed their latest innovations at our Finovate conferences last year.
Hanna Wu
CEO and Co-Founder, Amplify Life Insurance, FinovateFall. Headquartered in San Francisco, California, and founded in 2019, Amplify helps people build wealth through permanent life insurance.
Katherine Regnier
CEO and Founder, Coconut Software, FinovateSpring. Headquartered in Saskatoon, Saskatchewan, Canada, and founded in 2007, Coconut Software provides a platform for financial institutions to help them improve customer digital and in-person engagement.
Janice Diner
CEO and Founder, Horizn, FinovateFall (Best of Show winner). Headquartered in Toronto, Ontario, Canada, and founded in 2011, Horizn helps banks accelerate digital banking knowledge, fluency, and adoption for both customers and employees.
Laurie Rowley
CEO, Icon Savings Plan, FinovateFall. Headquartered in San Francisco, California, and founded in 2019, Icon Savings Plan provides portable retirement savings plans, the next generation in workplace savings.
Ana Inés Echavarren
CEO, Infocorp, FinovateFall (Best of Show winner). Headquartered in Montevideo, Uruguay, and founded in 1994, Infocorp offers a smart digital platform that provides banks with fast and flexible solutions to deliver superior customer experiences.
Lindsay Holden
CEO, Long Game, FinovateFall (Best of Show winner). Headquartered in San Francisco, California, and founded in 2015, Long Game is a gamified finance app that helps banks acquire new customers and increase engagement with their current Millennial and Generation Z customers.
Ksenia Yudina
CEO, UNest, FinovateFall. Headquartered in Hollywood, California, and founded in 2020, UNest is the leading provider of financial planning, savings, and investment tools for parents to help their children reach their dreams.
Yamini Bhat
CEO and Co-Founder, Vymo, FinovateSpring, FinovateFall. Headquartered in San Francisco, California, and founded in 2013, Vymo offers a sales acceleration platform for financial services firms like Berkshire Hathaway, AXA, and BNP Paribas.
The latest round of Finovate Podcasts features four of the companies that won Best of Show awards at FinovateFall in September. A common theme in the conversations with most of these firms is the importance of customer engagement at a time in rapid digital adoption.
Below is a small sample of what Finovate VP and program host Greg Palmer and his guests are talking about. For more, be sure to check in for new episodes of the Finovate podcast every week.
“We often joke internally that we’re not your parent’s PwC and, as a collective customer transformation team, we’re constantly challenging ourselves to be more provocative in the way that we engage with technology, the experiences that we drive for our clients, and the insights that we deliver.”
“From a Horizn standpoint, we are absolutely focused on helping financial institutions to be able to achieve three key objectives: the first one is overachieving their digital growth goals, the second is successfully supporting mergers and new platform launches, and then the third component is driving mass adoption of new innovation and capabilities.”
“We’ve been doing this since 1994 through IC Banking, our digital channel platform that’s already implemented in more than 40 banks in Latin America and the Caribbean. We are helping people love their banks because we give them superior experiences with our digital channels. Today banks need to build loyalty through digital engagement. That’s why you need as a bank to have customers that love going to your application and your bank.”
“How fast could a mortgage be? At some point in the future, you’ll be able to get a mortgage in a couple of days. It’s harder to say when than to say what but, in theory, if you could process all of the information, and it’s all there available, you should be able to get a mortgage in a couple of days versus a month or more – what it takes today.”
FinovateFall 2021 wrapped up a little over a week ago. Our return to live fintech conferencing produced one of our largest number of Best of Show winners (nine) to date. The event also gave us the one of the highest percentage of non-U.S. based Best of Show winners for a FinovateFall event.
This week’s Finovate Global Alumni Profile gives us an opportunity to take a closer look at the quartet of international fintechs that wowed our audiences with their latest innovations in New York City last week.
A Finovate alum since 2016, Bambu has made most of its Finovate appearances at our international shows in Hong Kong, South Africa, Dubai, and Berlin. The company is a multiple-time Best of Show winner, earning its first award in its second Finovate appearance at FinovateAsia in 2017, its second Best of Show award a year later at our conference in Capetown, and its third Best of Show trophy just last week in New York.
Bambu offers a next-generation B2B roboadvisory platform for both financial institutions and fintech disruptors. Powered by the company’s proprietary algorithms and machine learning technology, Bambu’s cloud-based platform has 300,000 end users in ten countries around the world. This summer, the company announced the acquisition of investment management technology provider Tradesocio, a move that will help expand Bambu’s reach internationally.
“After five years of building solid foundations, Bambu is now entering a phase of rapid growth,” Bambu CEO Ned Phillips said when the acquisition was announced in July. “This deal helps us in three key areas: it expands our product offering into stocks and crypto, it gives us a wider global footprint, and enables us to scale our team effectively to match exponential demand. We believe this positions us well for our Series C and ambitions of becoming the global leader in WealthTech.”
Headquartered in Stockholm, Sweden, Dreams earned its second Best of Show award last week at FinovateFall. The company, founded in 2014, is among the more recent Finovate alums, joining our roster last year for our all-digital FinovateEurope conference.
Dreams offers engagement banking solutions that leverage insights from cognitive and behavioral science to enhance financial wellbeing. Launched as a B2C offering, the company has expanded into the B2B2C space, offering its solutions to banks to help them boost digital engagement with their customers. This year at FinovateFall, Dreams demonstrated the savings module of its white-label banking platform, which features debt management and micro-investing functionality, as well as new social/viral features.
Over the past year, Dreams has announced partnerships with Singapore-based financial services software provider Silverlake Symmetri and Ukrainian commercial bank UKRSIBBANK, a subsidiary of BNP Paribas Group.
“Our financial wellbeing platform – which is built upon behavioural science and personal finance management principles – will provide the perfect tool for UKRSIBBANK to help its customers make better financial choices and become more sustainable in the way they handle their finances,” Dreams CEO and founder Henrik Rosvall said when the collaboration was announced. “This partnership will also help UKRSIBBANK safeguard the loyalty of its customers and futureproof its digital banking offering against a growing number of challenger banks and fintechs.”
Hailing from Toronto, Ontario, Canada, digital adoption platform Horizn was launched in 2012. The company is dedicated to helping financial institutions leverage micro-learning, social technology, gamification, and advanced analytics to enhance employee performance, fuel client adoption of new technologies, and boost revenues. With a global reach of more than 40 countries in North and South America, Asia, and Europe, the company has enabled its clients to realize 85% employee adoption rates and a 20% increase in mobile platform usage.
Horizn made its Finovate debut in 2017 at FinovateEurope in London. The company earned its first Best of Show honors at FinovateEurope in Berlin three years later, and picked up its second Best of Show award the following year at our all-digital event FinovateFall 2020. “It’s great to see Finovate recognize the impact that Horizn is having on banks worldwide,” company CEO Janice Diner said last year. “While COVID-19 may have accelerated the shift to digital, Horizn ensures bank customers stay digital.”
In addition to their Best of Show winning technology demonstrations, Horizn has also provided Finovate with some of its most compelling keynote speakers. Both Diner and Senior Vice President for Global Sales Steve Frook have shared their insights during the Conference Days component of our Finovate events. Frook’s FinovateEurope presentation, Landing Your First Bank Customer, was a highlight of our Berlin conference last year. And Janice Diner’s epigrammatic reminder that “if you build it they will come is a myth” remains as a good a piece advice for fledgling fintechs as you’ll ever hear.
The rise of fintech in Latin America has been one of the most impressive developments in global financial services in recent years. This is partly why the Best of Show award won by Uruguayan fintech Infocorp last week at FinovateFall feels so special.
Making its Finovate debut in the spring of 2017, Infocorp demonstrated its IC Campaigns platform that enables financial institutions to coordinate marketing and commercial operations via all available channels to better identify the optimal, next action for each client. The technology takes the omnichannel banking and seamless user experience requirements of modern banks to another level by helping institutions set up shorter-cycled, more agile campaigns that deliver increased conversion rates and higher ROI. Last week at FinovateFall, Infocorp introduced its Mobile Native App, a new solution that brings hyper-personalized experiences for every user in a single bank app.
Inforcorp CEO Ana Inés Echavarren spoke to the importance of “the mobile challenge” in a conversation with fintech analyst and thought leader Jim Marous in the weeks leading up to Infocorp’s return to the Finovate stage in September. “Everywhere the mobile channel is the one of choice now among users,” she explained. “Adoptions have gone up in all the implementations that we have in all the countries that we know of.” As far as Echavarren is concerned, this means that there has been a “mindset shift” in which the mobile experience and the user experience increasingly have become synonymous. To this end, Echavarren said, “we are no longer talking about the bank application, but about the user application.”
Founded in 1994 and headquartered in Montevideo, Infocorp has more than 40 successful deployments, 10+ million active users on its platform, and processes more than 120 million transactions a year.
Here is our look at fintech innovation around the world.
