Women in Fintech

AI and the Fight Against Fraud: A Conversation with IDology’s Heidi Hunter

AI and the Fight Against Fraud: A Conversation with IDology’s Heidi Hunter
By David Penn Posted on
Categories: IDology, Interview, Women in Fintech

What are the opportunities and challenges of AI in the fraud prevention and identity verification space? We caught up with Heidi Hunter, Chief Product Officer for IDology, a GBG company, to find out.

IDology delivers a comprehensive suite of identity verification, AML/KYC, and fraud management solutions to help businesses drive revenue, deter fraud, and maintain compliance. Founded in 2003, IDology made its Finovate debut in 2012. GBG acquired the company in 2019.

Ms. Hunter joined GBG Americas in 2011 and has worked in both product innovation and customer success roles during her career with the company. She brings more than 13 years’ experience in supporting customers and helping them with their business needs through product innovation, support, and implementation roles.

Currently, Ms. Hunter is responsible for driving the company’s product roadmap and bringing new innovations to the identity verification market through strategic product development.

AI has brought on challenges and opportunities when it comes to fraud and financial crime. What are the principal challenges financial institutions are facing?

Heidi Hunter: There are four main areas of concern: cybersecurity and fraud, biased models, human oversight, and regulatory compliance.

Deloitte has written on the growing concern of AI as a cybersecurity and fraud threat, noting that 51% of executives interviewed believe that the cybersecurity vulnerabilities of AI are a major concern. One issue is the problem of more and better fake documents. AI will simplify creation of passports, driver’s licenses, and ID cards that are virtually indistinguishable from genuine ones. Another issue here is increased synthetic identity fraud. Generative AI is a productivity tool for fraudsters, creating highly realistic synthetic identities at scale.

Additionally, there is more effective phishing and social engineering. A recent study of 1,000 decision makers found 37% had experienced deepfake voice fraud. And Generative AI is used to fuel a surge in phishing tactics.

You also mentioned biased models, human oversight, and compliance.

Hunter: The use of AI and machine learning (ML) algorithms have come under scrutiny with concerns over data bias, transparency, and accountability. With regard to human oversight, 88% of consumers reported that they would discontinue a helpful personalization service if they didn’t understand how their data would be managed.

Lack of human oversight is also a regulatory concern. AI often lacks transparency, leaving businesses exposed when they must explain their decisioning, which has brought expectations of future regulation. AI-generated deepfakes are moving fast and policymakers can’t keep up.

Can the same technology that’s enabling fraudsters also enable FIs to thwart them?

Hunter: Yes, especially when AI is paired with human intelligence. AI benefits from experts charged with overseeing incoming and outgoing data. A trained fraud analyst accompanying AI-based solutions can catch new and established fraud trends. This includes novel threats that AI solutions on their own may miss.

From a compliance perspective, this means businesses can offer a more transparent solution and manage potential bias. Supervised AI can eliminate the need to manually verify an ID, and help provide the explanation needed for compliance and regulatory requirements.

Automation plays a major role in AI. So does human oversight. Can you talk about the relationship between AI and automation?

Hunter: Automation is typically rule-based and follows predetermined instructions, while AI can learn from data and make decisions based on that data. In other words, automation software operates on a set of predefined rules, while AI can make predictions and decisions based on the data it is presented with. The ‘predictions’ aspect of AI- and ML-based tech is where human supervision plays such an important role.

What is the proper balance between human oversight and AI? What role do humans have in an increasingly AI-powered world?

Hunter: Like with any tool, human-supervised AI is great when it’s one part of a larger identity verification (IDV) strategy.

Humans have a role at every ‘stage’ of AI use or implementation: in development, in terms of what data is being used to train a model; during deployment, where an AI-based tool is used and to what degree; and when it comes to holding AI-based tools accountable. This means analyzing a given output and what decisions a FI makes based on that output.

For identity verification specifically, how has human-supervised AI helped solve problems?

Hunter: Consumers also set the bar high for seamless interactions. For example, 37% of consumers abandoned a digital onboarding process because it was too time-consuming. Overcoming this challenge requires a comprehensive strategy. Human-supervised AI can play a critical role in the process, as it can quickly scrutinize vast volumes of digital data to uncover patterns of suspicious activity while also providing insight and transparency into how decisions are made.

Are businesses embracing human-supervised AI? What hurdles remain to broader adoption?

Hunter: Yes, because while there is a lot of excitement around what AI can do, several businesses and people in the academic community believe AI isn’t ready to make unsupervised decisions. As mentioned earlier, businesses show concern over AI operating on its own. Concerns range from ethical questions, to cybersecurity and fraud risks, to making a bad business decision based on AI. On a positive note, businesses are becoming more aware of benefits of supervised learning models.

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Genpact’s Anu Sachdeva on Applying Generative AI in Finance

Genpact’s Anu Sachdeva on Applying Generative AI in Finance
By David Penn Posted on
Categories: FinovateFall 2023, Speaker series, Women in Fintech

Artificial intelligence has taken the technology world by storm – and fintech is no exception. But questions remain as to how AI can be best applied in the world of fintech and financial services.

I talked with Anu Sachdeva, Global Service Line & Solutions Leader at Genpact, during the FinovateFall conference last month to discuss the role of generative AI in particular in financial services. Among the topics covered were:

  • How banks can realize the true value of generative AI.
  • What use cases banks and other financial services organizations have found for generative AI.
  • What are the most important considerations for financial services organizations when adopting generative AI.

Check out the complete conversation.

Photo by Google DeepMind

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Grasshopper Bank Partners with Financial Crime Assurance and Testing Specialist Cable

Grasshopper Bank Partners with Financial Crime Assurance and Testing Specialist Cable
By David Penn Posted on
Categories: Alumni News, Cable, Daily news, Women in Fintech
  • New York-based digital bank Grasshopper announced a partnership with automated financial crime assurance and testing specialist Cable.
  • The partnership will enable the bank to enhance its own compliance and risk management capabilities.
  • Cable made its Finovate debut last September at FinovateFall.

Digital bank Grasshopper has turned to Cable for its automated financial crime assurance and testing capabilities. The bank will leverage Cable’s technology to deploy next-level automation that will enhance the advanced compliance and risk management capabilities of its own compliance program.

“Cable will help us and our fintech partners take advantage of the latest automation to gain superior visibility and comprehensive compliance insights, which will enable our clients to scale more efficiently and responsibly – back by the leading advanced compliance technology,” Grasshopper Chief Compliance Officer Chris Mastrangelo said.

Cable offers a solution that enables both banks and fintechs to automate their compliance assurance and effectiveness testing. The company’s Automated Assurance offering helps institutions discover regulatory breaches and control failures when they occur, empowering compliance teams to take immediate action. Cable’s technology streamlines a variety of manual processes including operations in quality control, stakeholder reporting, and record management. The company says that businesses have achieved nearly a 6x average return on investment in their first year using Cable. Clients using Cable’s complete suite of solutions have saved an average of $440,000 a year, according to the company. Cable demoed its technology at FinovateFall last year.

Based in New York, Grasshopper is a digital bank with total assets of more than $700 million. The institution caters to the “innovation economy,” serving small businesses, startups, venture capital and private equity, as well as fintechs. The bank’s partners include a number of Finovate alums including Visa, FIS, and Alloy. Grasshopper won Best Use of Tech in Banking at the 2023 Banking Tech Awards USA sponsored by sister publication Fintech Futures.

“As one of the most innovative BaaS providers, Grasshopper demonstrates that integrating cutting-edge compliance infrastructure and automation is mission-critical to the success of the best BaaS companies in today’s banking landscape,” Cable CEO Natasha Vernier said. Grasshopper will take advantage of Cable’s Partner Hub, which provides compliance infrastructure that is specifically designed for bank-fintech relationships. This includes automated risk assessments, automated assurance, quality assurance, management information, reporting, and more.

Vernier co-founded Cable with Chief Product Officer Katie Savitz in 2020. The company raised $11 million in Series A funding in May. Stage 2 Capital and Jump Capital provided the financing, along with existing investor CRV. This year alone, Cable has partnered with digital asset custody platform Palisade, embedded banking software platform Treasury Prime, U.K. bank Griffin, and crypto payments company Ramp.

Photo by Silas Jaeger

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How bunq is Building a Global Neobank for the World’s Digital Nomads

How bunq is Building a Global Neobank for the World’s Digital Nomads
By David Penn Posted on
Categories: FinovateEurope 2023, Speaker series, Women in Fintech

FinovateEurope in London was a veritable bonfire of fireside chats! And now, courtesy of Finovate TV, you can check out many of the conversations we had with leading fintech entrepreneurs and technologists.

Here’s our Fireside Chat conversation with Bianca Zwart, Chief of Staff to the CEO of Dutch neobank bunq. We talked about the innovative fintech’s origins in the wake of the financial crisis, the challenge and opportunity of “borderlessness” in Europe, and bunq’s goal of being the “global neobank for digital nomads and international people and businesses.”

On the origins of bunq

Zwart: We were founded just after the financial crisis of 2008. Our founder and CEO Ali Niknam looked around and he saw a lot of people hurt by what was happening. A lot of his friends couldn’t get a mortgage. They were forced to sell their houses – or they couldn’t get a loan as an entrepreneur. He looked around and he saw that people were just pointing fingers, blaming each other and nobody was actually fixing the problem.

On the uniqueness of bunq’s business model

Zwart: We were completely self-funded by our founder for nearly a decade, which gave us the independence to focus on what we wanted to focus on: building a product that people love to use, to bring a service model back to the banking industry. We were the first to introduce a subscription-based model because we were convinced that if you build a product that people love to use, they are willing to pay a fair price for it. By doing so, your commercial reality is directly linked to user happiness.

On the challenge of Europe’s borderless Millennial and Gen Z consumers

Zwart: We all look at Europe as a continent, but it’s just a mixture of so many different countries. Banking is super personal, super cultural. Consider the difference, for example, between the Netherlands and Germany in terms of how we look at money, how we deal with money payment infrastructure. It’s a completely different ballgame and we want our users to have access to financial services wherever they go without having to worry about that.

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Maximizing Value for Clients: Maggie O’Toole, VP of Strategic Partnerships at TabaPay

Maximizing Value for Clients: Maggie O’Toole, VP of Strategic Partnerships at TabaPay
By David Penn Posted on
Categories: Diversity in Fintech, Interview, Women in Fintech

Today is the final day of Women’s History Month. At Finovate, we have spent the past 30+ days highlighting the accomplishments of women in our industry. We began our commemoration with a look at the women who would demo their companies’ latest technologies at FinovateEurope. We followed up on International Women’s Day, showcasing the women who would deliver mainstage keynote addresses at the conference. And just this week, we featured the winners of the “Female Founded/Owned” category of our Finovate Demo Scholarship program for fintech startups.

Today we share insights from Maggie O’Toole, Vice President of Strategic Partnerships at TabaPay. Headquartered in Mountain View, California, and founded in 2017, TabaPay is a specialist in real-time money movement. The company facilitates one million transactions every day, has more than 2,000 clients, and is the number seven ranked CNP (card-not-present) acquirer in the U.S.

We caught up with Ms. O’Toole to discuss her work at TabaPay, her experience as a female leader in fintech and financial services, and what needs to be done in order to enable more women to secure leadership roles in our industry.

Tell us about your background and current position at TabaPay.

Maggie O’Toole: When I graduated college and moved to the United States from Poland, I faced some of the biggest challenges of my life. Being an immigrant in a new country without speaking the language was a difficult experience, but it also ignited a fire in me to prove that I could succeed.

Over the past decade, I’ve dedicated myself to the payments industry, focusing on strategic partnerships that help businesses thrive. My time at Onbe was particularly impactful; I had the opportunity to lead the charge on launching new products and forging partnerships that enabled real-time payments. I’m proud to say that I played a pivotal role in helping Onbe grow from a startup to a scaled enterprise, while completing a successful M&A strategy.

Today, at TabaPay, I focus on maximizing value for our clients and positioning the company for long-term growth. Building solid relationships with clients, networks, and banks is at the heart of everything I do. I take pride in the fact that I’ve been able to establish a partner management department from scratch, which is set to quadruple in size by the end of the year.

My journey has been anything but easy, but it has shaped me into the leader I am today. I’m passionate about the payments industry and helping businesses succeed, and I’m excited to see where my journey will take me next.

What challenges have you faced as a woman in fintech, and how have you overcome them?

O’Toole: As a woman in fintech, I have faced various challenges throughout my career. I’m still amazed by the vast underrepresentation of women in leadership positions in the industry. This has made it more difficult to find role models or mentors who share similar experiences and can provide guidance and support.

Another challenge I have faced is the pervasive gender bias that exists in many aspects of the industry. This bias can manifest in subtle ways, such as being interrupted or talked over in meetings, or in more overt ways, such as being passed over for promotions or opportunities.

To overcome these challenges, I have sought out supportive networks of women in fintech and other industries. These networks have provided me with invaluable mentorship, advice, and opportunities for growth. I have also worked hard to advocate for myself and my accomplishments, and to challenge gender bias whenever I encounter it.

Furthermore, I have always prioritized my personal and professional development. I have sought training and education opportunities to improve my skills and knowledge, allowing me to excel in my role and advance my career despite these challenges.

How have these challenges shaped your leadership style?

O’Toole: My experiences as a woman in fintech have influenced my leadership style. I believe overcoming challenges and facing obstacles head-on has helped me become a stronger and more effective leader. By persevering through difficult times, I have developed a resilient and adaptable leadership style; I’m always ready to take on new challenges.

One way these challenges have shaped my leadership style is by making me a better communicator. I have learned the importance of clearly articulating the company’s vision and plan to my team, so everyone is on the same page and working towards the same goals. Additionally, I have become more empathetic and understanding of my team’s needs, providing them with the support and guidance they need to be successful. I truly believe that sound, repeatable, positive business results are a natural outcome of prioritizing our employees, clients, and partners through building trusted and safe relationships.  

Finally, setbacks and failures have taught me to view them as learning opportunities and growth. I encourage my team to adopt a similar mindset and not to be afraid to take risks and make mistakes. I believe that taking pauses periodically and reflecting on where we are and where we’re headed as a team is essential for long-term success.

Overall, my experiences have made me a more effective and compassionate leader, and I am grateful for the lessons they have taught me.

What is your approach to building work environments and teams?

O’Toole: My approach to building work environments and teams is rooted in building strong relationships. As a leader, I believe it’s essential to take the time to understand the backgrounds, experiences, and perspectives of each team member to foster a culture of trust and mutual respect. By investing in these relationships, I aim to create an environment that empowers individuals to be their best selves and feel supported in their growth and development.

I strive to create a work environment that encourages collaboration, creativity, and innovation. This includes providing opportunities for open communication and feedback, as well as recognizing and celebrating individual and team achievements. Ultimately, I aim to build a team united by a common purpose and inspired to work towards a shared vision.

What are the most important qualities for women in leadership positions in fintech, and how can they develop these qualities?

O’Toole: As women in leadership positions in fintech, we have unique perspectives and valuable insights to bring to the table. We must have confidence in our abilities and not let anyone else define us or hold us back. We should proudly tell our stories, embrace our individuality, and be intentional with our time and energy.

To develop the necessary qualities for leadership, we should constantly be growing and learning, personally and professionally. We can bring new skills and lessons from our personal lives into our work and vice versa and remain open to new perspectives and opportunities for growth.

As leaders, we must be intentional about what we say “yes” to, knowing that every decision comes with trade-offs. We should prioritize our strengths and areas of expertise and allocate our time strategically to make the most significant impact on our teams and organizations. By doing so, we can create a more fulfilling and rewarding work environment for ourselves and those around us.

How do you see the role of women in fintech evolving over the next five years, and what are your thoughts on the industry’s progress toward gender parity?

O’Toole: The fintech industry has come a long way regarding gender parity, but much more work remains to be done. As a female leader in fintech, I’m confident that women will continue to play a pivotal role in shaping the industry over the next five years, and beyond.

Companies need to recognize the value of diversity and make a concerted effort to hire and promote female leaders. This is not about meeting quotas, but about creating a genuinely inclusive workforce that reflects the communities we serve. By empowering women to take risks, dream big, and believe in themselves, we can develop a culture of success that benefits everyone.

At TabaPay, I’m proud to be part of a team committed to diversity and inclusion. With 55% of our employees and 65% of our leadership identifying as women or non-binary, we’re setting a powerful example for the rest of the industry. In the years to come, I believe we’ll see even more significant progress as more companies recognize the critical importance of gender parity in fintech and beyond.

Photo by CoWomen

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Scholars and Innovators: Showcasing Female Founded Fintech Achievement

Scholars and Innovators: Showcasing Female Founded Fintech Achievement
By David Penn Posted on
Categories: Alumni News, Debbie, Diversity in Fintech, Pave, Quoroom, Women in Fintech

In 2022, Finovate launched its Demo Scholarship Program. The goal of the program is to highlight fintech founders from underrepresented communities, as well as fintech startups that are tackling issues of climate change, diversity, and financial inclusion. At each event, starting with FinovateFall in 2022, Finovate grants five scholarships in the categories of Environment, Social, Governance, Person of Color Founded/Owned, and Female Founded/Owned.

With Women’s History Month drawing to a close this week, we wanted to take a moment to highlight the scholarship winners in our Female Founded/Owned category since our scholarship program was launched last year.

Pave

FinovateSpring 2023 Scholarship Winner – Headquartered in Palo Alto, California, Pave enables credit risk teams to identify healthy borrowers, optimize credit limits, and improve collections outcomes. Pave’s technology provides access to a unified view of end customers’ cash flow and financial profile to help power a range of use cases including cash advances, credit building, overdraft protection, and more.

Pave was co-founded by Ema Rouf in 2020. Previously, Rouf co-founded Adazza – a company that built integrations with telecoms and mobile money operators in emerging markets including Africa and Central Asia in order to collect and analyze data for analytics and machine learning applications.

Quoroom

FinovateEurope 2023 Scholarship Winner – Headquartered in London, U.K., and founded in 2018, Quoroom offers an end-to-end fundraising and cap table management software solution for private companies. The firm’s technology enables users to raise capital up to four times faster thanks for Quoroom’s investment workflows. Quoroom supports a range of functions including building an investor pipeline and conducting investor matchmaking and outreach, as well as legal completion and cap table management.

Ulyana Shtybel is co-founder and CEO. Shtybel was named to the Inspiring Fifty Europe’s roster of the Top Fifty Women in European Tech for 2022.

TAZI AI

FinovateEurope 2023 Scholarship Winner – Based in San Francisco, California and founded in 2017, TAZI AI is a machine learning platform that enables businesses and data scientists to develop ML models for agile decision-making. The company earned recognition from Gartner as a Cool Vendor in Core AI Technologies for its continuous learning, explainable AI, and human-in-the-loop technology. TAZI AI won Best of Show in its Finovate debut at FinovateEurope this year.

Zehra Cataltepe is co-founder and CEO. A former professor of computer engineering for 17 years, Cataltepe is a member of the Forbes Technology Council, and an alum of the Alchemist Accelerator, Class 26.

Debbie

FinovateFall 2022 Scholarship Winner – Based in Miami, Florida and founded in 2021, Debbie is the Noom for debt loss. The company leverages behavioral psychology and rewards to help users pay off 3x more debt and enable lenders to recession-proof borrowers. Debbie won Best of Show at FinovateFall 2022 for its app that guides borrowers in a curriculum based on actionable financial assignments, offers rewards for successful goal achievement, and makes it easier for borrowers to connect and track all of their debt accounts.

Co-founder Frida Leibowitz is CEO. A member of the inaugural class of On Deck’s fellowship program in 2021, Leibowitz spent more than two and a half years working for Marcus by Goldman Sachs.

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Showcasing FinovateEurope’s Center Stage Speakers on International Women’s Day

Showcasing FinovateEurope’s Center Stage Speakers on International Women’s Day
By David Penn Posted on
Categories: Diversity in Fintech, FinovateEurope 2023, List series, Women in Fintech

Last week, to kick off Women’s History Month, we highlighted the women who will be representing their companies on Day One at FinovateEurope on March 14 next week in London.

Today, on International Women’s Day, we would like to introduce you to the women who will be taking center stage with keynote addresses, fireside chats, and more on Day Two of FinovateEurope.

Suraya Randawa

Head of Omnichannel Experience at Curinos, Panelist. Meet at the Cafe.

Ouliana Smith

Senior Research Analyst at Omdia. Panelist. Analyst All-Stars.

Bianca Zwart

Chief of Staff to the CEO at bunq. Guest. Fireside Chat.

Louise Smith

Chair of the Board at Innovate Finance. Moderator. Power Panel on the Fintech Ecosystem and Strategic Partnerships.

Katharina Lueth

Chief Client Officer and Managing Director at Raisin. Panelist. Power Panel on the Fintech Ecosystem and Strategic Partnerships.

Elise Bohan

Senior Research Fellow, Future of Humanity Institute, Oxford University. Guest. Out of the Box Fireside Chat on Transhumanism.

Sanghamitra Karra

EMEA Head of Multicultural Strategy and Multicultural Innovation Lab, Morgan Stanley. Guest. Fireside Chat: Why Diversity Matters.

Thea Loch

Head of Change Optimization at Lloyds Banking Group. Panelist. Power Panel on Digital Transformation.

Dhaksha Vivekanandan

Founder at Daylight Robbery. Speaker. Quick Fire Keynote on Bitcoin and Digital Assets.

Triin Linamagi

Founding Partner at Sie Ventures. Moderator. Investor All-Stars.

Hélène Falchier

Partner at Portage. Panelist. Investor All-Stars.

Tickets for FinovateEurope are still on sale. Visit our FinovateEurope hub and save your spot today.

Photo by Pavel Danilyuk

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Women Who Demo: Celebrating the Leading Ladies of FinovateEurope 2023

Women Who Demo: Celebrating the Leading Ladies of FinovateEurope 2023
By David Penn Posted on
Categories: FinovateEurope 2023, Speaker series, Women in Fintech

This week starts the official commemoration of Women’s History Month. And with FinovateEurope less than two weeks away, we thought the two occasions provided a great opportunity to showcase some of the women who will take center stage on March 14 at the Intercontinental O2 in London to demo their company’s latest fintech innovation.

  • Ulyana Shtybel, Co-Founder and CEO, Quoroom
  • Mariam Malwand, Manager, New Business, Fyndoo
  • Katalin Kauzli, Co-Founder and Business Development Director, Partner HUB
  • Zehra Cataltepe, CEO and Co-Founder, TAZI AI
  • Nicole Sanders, Product Marketing Manager, 10x Banking
  • Joana Lucas, Sales Development Representative, ebankIT

FinovateEurope starts on March 14 and continues through March 15. Tickets are still available – and early-bird savings end this week. So visit our FinovateEurope hub today and save your spot!

Photo by Pavel Danilyuk

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Breaking Barriers: FinovateEurope’s Women in Fintech Breakfast Briefing

Breaking Barriers: FinovateEurope’s Women in Fintech Breakfast Briefing
By David Penn Posted on
Categories: Diversity in Fintech, FinovateEurope 2023, Women in Fintech

The number of female entrepreneurs and founders in fintech and financial services has grown significantly in recent years. Nevertheless, there is still some distance between where we are now and the kind of gender-neutral future that so many are fighting for.

As of 2019 women in finance are better represented in many C-suite leadership positions – including CIO, CTO, CMO, and CHRO – than they are in most other industries. Only in the CEO and CFO roles does female representation lag behind that of other industries. Overall, according to analysis by Korn Ferry, women in finance have outperformed their peers in other industries in achieving executive leadership – and it’s not especially close.

At the same time, according to the Global Gender Gap Report published by the World Economic Forum, women make up more than 50% of the entry-level finance workforce in the United States. Yet only 6% of the “top financial institutions” in the country have women in senior positions.

On the morning of Day Two of FinovateEurope next month, we will host our Women in Fintech Breakfast Briefing to discuss how women and their allies can work together to help close this gender gap. Moderated by Magdalena Krön (LinkedIn), Global Head of Rise Digital Innovation & CTO Group Innovation for Barclays Bank, our special morning session will discuss the key questions on the state of gender diversity in fintech and financial services: How much progress has been made? What can we do to pave the way for the next generation of female founders and executives in our industry?

Joining Magdalena Krön are a distinguished panel of industry professionals including:

Martha Mghendi-Fisher, Founder, European Women Payments Network (EWPN). Mghendi-Fisher is a fintech and payments professional, social entrepreneur and philanthropist with years of experience in cards and payments, NGOs, and entrepreneurship. LinkedIn.

Veronique Steiner, Head of High Growth Tech and Head of Technology, Media, and Telecom for Europe, Middle East, and Africa (EMEA), J.P. Morgan. Steiner represents J.P. Morgan across the global payment industry, positioning the institution as a leading bank for the tech companies in EMEA. LinkedIn.

Nitzan Solomon, Head of Transaction Monitoring, AML, and Fraud, Revolut. Passionate about regtech and financial crime, Solomon was named 2020 best regtech practitioner and one of the U.K. Top 100 Women in Tech. LinkedIn.

Chantal Swainston, Founder, The Heard. Launched in 2022, The Heard profiles and showcases women and non-binary talent in the fintech industry. Swainston brings nearly a decade of experience in journalism and public relations covering both fintech startups and established companies. LinkedIn.

The FinovateEurope 2023 Women in Fintech Breakfast Briefing is scheduled for Wednesday, March 15 from 8:15am – 9:00am. To learn more visit our FinovateEurope hub. Take advantage of big savings by registering by March 3rd.

Photo by Christina Morillo

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Stash Introduces New CEO Liza Landsman

Stash Introduces New CEO Liza Landsman
By David Penn Posted on
Categories: Alumni News, Daily news, Stash, Women in Fintech
  • Investing and savings platform Stash introduced new CEO Liza Landsman.
  • Landsman will take the helm from co-founder Brandon Krieg, who will transition into the role of Head of Business Development.
  • Stash made its Finovate debut at FinovateFall 2017 in New York.

Investing and savings platform Stash is starting the month with a brand new Chief Executive Officer. Effective Monday, technology executive, veteran venture investor, and independent Stash board member Liza Landsman took over the top spot at the New York-based fintech. Landsman succeeds Stash co-founder Brandon Krieg, who will transition into the role of Head of Business Development. Co-founder Ed Robinson will continue to serve as company President.

“Liza is the right person to lead Stash as we continue to hit major revenue and customer milestones and evolve the business,” Krieg said. “Her experience and knowledge of consumer products, e-commerce, and fintech is ideally suited to the opportunities ahead.”

With more than two million active subscribers, Stash offers a banking and investing app designed to simplify personal financial management. With a starting price of $3 a month, the company offers a variety of investing, banking, education, and financial advice subscription-based products. Last year, Stash launched its new banking infrastructure Stash Core, that will enable the company to launch new capabilities in credit, savings, lending, and more. Stash’s new banking account experience – which includes access to Stash’s upgraded Stock-Back Debit Mastercard – was built on Stash Core, and is an example of the kind of solutions that will be available via the platform.

“Stash Core gives us flexibility and ownership of every customer touchpoint,” Krieg said when the technology was unveiled last September. “It’s the future of inclusive finance and transformative to our business.”

In her role as CEO, Landsman will lead a company that topped $100 million in revenue and achieved growth of nearly 30% in 2022. At a time of economic uncertainty – including concerns over inflation and fears of recession – Stash customers set aside nearly $3 billion on the Stash platform via regular, automated deposits averaging $30 each.

“Stash empowers millions of Americans to manage and grow their wealth,” Landsman said. “Its simple-yet-disruptive subscription platform, rooted in a deep commitment to the financial well-being of our customers, is exactly what millions of everyday Americans need today.”

Landsman comes to Stash after serving in major operations and leadership roles at Jet.com, Citigroup, BlackRock, and E*Trade. Most recently Landsman was a General Partner at global venture capital firm NEA.

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Innovate Thyself: Leda Glyptis on “Bankers Like Us” and the Real Problem with Digital Transformation

Innovate Thyself: Leda Glyptis on “Bankers Like Us” and the Real Problem with Digital Transformation
By David Penn Posted on
Categories: FinovateEurope 2023, Speaker series, Women in Fintech

What are the biggest obstacles to digital transformation in banking and financial services? For Leda Glyptis, self-described “recovering banker” and author of the new book, Bankers Like Us: Dispatches from an Industry in Transition, the fault lies not in the stars, but in bankers themselves.

Fortunately, Glyptis sees bankers as the solution, as well.

“For years I have been blogging and speaking about how the biggest obstacle to progress inside banks is people. And that the only hope for change are also people,” Glyptis told Fintech Futures as the date of the world premier of her book was announced earlier this month. “What is so often approached as a technology journey often falls down or triumphs around the humans that keep on keeping on, the dreamers, the builders, the plumbers, and the storytellers of banking transformation.”

Leda Glyptis will discuss her experiences and insights as a veteran of the banking business in an afternoon keynote address on Day One of FinovateEurope, March 14 through 15 in London. Titled “The Problem With Digital Transformation is You,” Glyptis will discuss the human and structural obstacles to digital transformation with a focus on the kind of mentality and leadership bankers need to embrace in order to bring about the changes in banking and financial services that consumers increasingly demand.

For Glyptis, there is no reason – and no time – to wait for the rise of a younger, more digitally-native generation to do the work of transforming financial services. The time to act is now, and the ones to act are bankers — with “grit, determination and energy to drive change,” Glyptis insists. “Like us.”

Bankers Like Us will be available for pre-order on Friday, January 20th, and is expected to ship after February 10th. This provides plenty of time to get your copy of the book ahead of Glyptis’ keynote at FinovateEurope in March. At the event, after Glyptis’ afternoon keynote address, we will also host a special Networking Break & Book Signing with the author.

In addition to her work as an author, Glyptis is the Chief Client Officer at 10x Banking, a cloud-native core banking platform provider based in London. She is also a Non-Executive Director at leading U.K. cash deposit platform, Flagstone. Glyptis has a PhD in Politics from the London School of Economics and Political Science (LSE), and shares her thoughts on banking and financial services as a columnist – and “resident thought provocateur” – with Fintech Futures. Her latest columns have tackled topics such as the importance of preparation, the role of pain in learning, and the challenge of maintaining the courage of convictions.

Be sure to visit our FinovateEurope 2023 hub to save your spot at our upcoming fintech conference, March 14 through 15 – featuring author Leda Glyptis’ keynote address on the afternoon of Day One.

Photo by Expect Best

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Elevating the Banking Experience for All: Our Conversation with Sarah Murray of Compliance Systems

Elevating the Banking Experience for All: Our Conversation with Sarah Murray of Compliance Systems
By David Penn Posted on
Categories: Interview, Speaker series, Women in Fintech

One of the areas of fintech that has benefitted significantly from the rise of enabling technologies like AI and machine learning is compliance. From reducing the role of manual labor via automation to streamlining complex processes to make rules easier for companies to follow, both regtech firms and compliance teams alike play a major role in ensuring the fintech innovations we enjoy are safe, do what they say they’ll do, and are as available to as many eligible consumers as possible.

We caught up with Sarah Murray, who leads the Deposit Product Team at Compliance Systems. She talked about the impact technology is having on the field of compliance, and discussed the key challenges that Compliance Systems is helping its 1,800 financial institution clients overcome.

How did you get started in fintech? What has led you to where you are today in your career?

Sarah Murray: Before fintech, I was practicing law in private practice, and I just knew I was ready to be out of the courtroom and do something different with my legal career. I started at Compliance Systems eight years ago as a product specialist and counsel; now I am happy to have led the product team for the last five years. I love my job because no two days are the same. I never thought I would spend some days researching legal topics and reviewing regulations, and other days reviewing code and testing software, but I love the challenge each day brings.

Tell us about the work you do for Compliance Systems.

Murray: I lead our deposit product team at Compliance Systems, which consists of attorneys, business analysts, software developers, and quality control specialists who all work toward the common goal of delivering compliant and innovative products to our 1,800 financial institution clients. I love the mixture of technology with the law and getting to keep my legal hat that I went to school for by delivering compliance solutions through technology to our clients.

What are your thoughts on the way technology is helping companies keep up with the changing regulatory environment?

Murray: Overall, I think it’s the job of technology to streamline and simplify, regardless of which industry we’re talking about. In the case of fintech and regulatory compliance, that means automating repetitive and high-risk compliance processes. It also means demystifying regulations where we can for the benefit of the consumers that those regulations are intended to protect.

Our proprietary research engine tool enables us to provide proactive and update-to-date compliance, and our team is constantly monitoring and tracking what is happening in the legal and regulatory spaces in real-time to ensure we can deliver timely compliance solutions to our clients. Our software provides updates through our cloud-hosted solutions, and our compliance safety net tool also provides interactive features that help our clients complete compliant transactions and provide a better level of customer service.

How has this evolved and how do you see it continuing to evolve leading into 2023?

Murray: The market has evolved through financial institutions rethinking compliance and needing to deliver a solution that meets their customers [and] members where they are: on their phones. We deliver compliance in a way that makes sense in a mobile-first environment and develop content with that in mind. This model isn’t necessarily what financial institutions are used to, but it is what customers [and] members strongly prefer: easily navigable, mobile-friendly content.

Financial institutions are telling us they want a single, streamlined approach for a customer, regardless of the channel (e.g. whether it be in branch or online). So, we’ve created a solution that satisfies the requests of both parties. You can open accounts through the same process as you would in a branch location, but on a mobile device with ease.

What challenges are you hearing in conversations with clients? What technologies are resonating most? 

Murray: Our Simplicity Mobile, a mobile-first account opening solution, has been highly successful because it has helped address some of the main pain points for our clients. They communicated that they are looking to have a more streamlined, efficient, and consumer-friendly workflow to open accounts and to reduce friction in that process to avoid abandonment. This solution completed that challenge by offering native HTML content that a financial institution can include within their account opening workflow, and by supporting “click to sign” functionality.

Another challenge we are hearing from clients involves their treasury management solutions. Treasury management operations are a vital component of a bank or credit union’s commercial services, but the content needed to properly document this business can require costly outside counsel or consume internal resources that put a strain on operations. Also, financial institutions are looking for a better, more streamlined way to sign up their customers for their treasury services. They don’t want to have to create and maintain separate contracts for each treasury service and are looking to avoid inundating customers with multiple contracts and documents.

Our delivery model ensures that our clients will always be in compliance and our technology delivers the configurability needed for a treasury management solution, as many aren’t looking for a “one size fits all” fix. Our solution helps minimize operational and compliance risks for our clients while also providing a central hub for all compliance-related updates and content within our solution. Furthermore, our solution offers one master services agreement for treasury services to help improve a customer’s enrollment experience.

Are there any tips you would like to share on providing strong leadership in a male-dominated industry?

Murray: A few tips I have are to be passionate about what you do and work with integrity; work hard to deliver what you say you will do when you say you will do it; don’t be afraid to challenge the status quo and be an advocate for yourself and others. A big thing at Compliance Systems is that we believe in reinvesting in our products based on what we have learned from our clients and the industry. I would say it is important to have that mentality yourself as you grow. Learn from mistakes. Learn from what works. Learn from your colleagues and clients. Together as an industry, we can elevate the banking experience for all.

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