Alkami Has a New AI Model that Helps Banks Retain Customers

Alkami Has a New AI Model that Helps Banks Retain Customers
  • Alkami launched a new Engagement Artificial Intelligence (AI) Predictive Model.
  • The new model helps financial institutions identify accountholders whose behaviors are indicative of retention and account growth.
  • The Engagement AI Model leverages Alkami’s Key Lifestyle Indicators (KLIs) as well as its AI Predictive Modeling technology.

Everyone knows that it is easier (and less expensive) to maintain an existing customer than it is to acquire a new one. So Alkami, which launched a new AI model to help banks retain customers, is likely to garner a lot of attention.

The cloud-based digital banking solutions provider unveiled its Engagement Artificial Intelligence (AI) Predictive Model this week to tackle customer attrition. The solution not only identifies accountholders whose behaviors are indicative of retention and account growth, but it also flags customers who may be at risk of leaving.

The new predictive model leverages Alkami’s Key Lifestyle Indicators (KLIs) as well as its AI Predictive Modeling solution that uses data to identify accountholders’ shifts in spend categories and recognize their financial patterns.

“When we looked at the full spectrum of attrition scoring,” explained Alkami Director of Product Management Mark Leher, “our research showed that attrition is significantly lower among highly engaged account holders, so we developed a model that not only identifies these highly engaged account holders but also layers in Alkami’s KLIs—labels describing the type of transaction or behavior a customer or member engages in—to best predict which behaviors drive incremental engagement.”

The company recently conducted research that found that accountholders who score the highest risk for attrition are, on average, 15 times more likely to leave a financial institution than those who score as highly engaged.

When financial institutions use Alkami’s Engagement AI Model to identify the users that exhibit growth behavior, they can understand where to prioritize spend and what areas they should focus on to grow the customers’ engagement.

“Not only does this save on account acquisition costs, but it also empowers the financial institution to engage with those who are more likely to take action on a targeted campaign,” added Leher.

Alkami was founded in 2009 and went public in 2021. A year later, the company acquired competitor Segmint— and its KLI technology– for $135.5 million. Alkami is currently listed on the New York Stock Exchange under the ticker ALKT with a market capitalization of $1.43 billion.


Photo by Trinity Kubassek

Maine-Based Kennebec Savings Bank Launches Alkami Digital Banking Platform

Maine-Based Kennebec Savings Bank Launches Alkami Digital Banking Platform
  • Kennebec Savings Bank, based in Maine, went live with the digital banking platform from Alkami.
  • The technology will help the $1.6 billion financial institution provide a seamless and consistent user experience for its business, retail, and mobile banking customers.
  • Alkami made its Finovate debut in 2009 as “iThryv.” The company is headquartered in Plano, Texas.

Kennebec Savings Bank launched the Alkami Digital Banking Platform this week. The Maine-based financial institution, with $1.6 billion in assets, will leverage the newly integrated solution to provide a seamless digital banking experience for its business, retail, and mobile banking customers. Founded more than 150 years ago, Kennebec Savings Bank has a team of nearly 200 employees and maintains offices in Augusta, Farmingdale, Freeport, Waterville, and Winthrop.

“One of our key goals is to expand support for local businesses,” Kennebec SVP and Chief Information Officer Kevin Dono explained. “Alkami’s platform enables us to provide a seamless and consistent user experience for our business customers by giving them access to all accounts through a common user interface within a single system. Self-service capabilities help them manage multiple accounts and enable functionality options for individuals through permission settings.”

Headquartered in Plano, Texas, Alkami made its Finovate debut as “iThryv” in 2009. The company’s digital banking platform offers an intuitive solution for enhancing the onboarding process for new customers, and accelerating deposit and loan growth. The platform also supports digital cards and P2P transfers, offers financial wellness tools, and will enable Kennebec to leverage data to provide customers with greater personalization.

“We are excited to support Kennebec’s efforts to go beyond the traditional banking footprint and further empower and engage with customers,” Alkami CEO Alex Shootman said. “The Alkami Platform, combined with Kennebec’s outstanding service, will position them to deliver even greater value and service benefits to both current and future customers.”

Alkami began the year earning special recognition from AMOCO Federal Credit Union, which named Alkami its “Partner of the Year.” The award is designed to recognize the “outstanding positive impact” that the FCU’s business partners have had on the institution’s member service, growth, and innovation. AMOCO FCU, with 78,000 users — including 56,000 active digital banking users – has relied on Alkami’s Digital Banking Platform since 2019.

“We were very specific about the user experience (UX) and capabilities we needed for our members,” AMOCO SVP of Operations Technology Nate Ashworth said. “Alkami not only brought a best-in-class UX to the table, but also has the extensibility to build in the integrations we require now and into the future.”


Photo by Leah Kelley

Array and Alkami Technology Team Up to Help Banks Boost Digital Engagement

Array and Alkami Technology Team Up to Help Banks Boost Digital Engagement
  • Two Finovate alums – Alkami Technology and Array – have teamed up to help financial institutions offer credit and identity solutions to their customers.
  • The partnership makes three of Array’s signature solutions: My Credit Manager, ID Protect, and Offers Engine, available to a wider range of bank and credit union customers and members.
  • Alkami made its Finovate debut in 2009 as iThryv. Array won Best of Show at FinovateFall 2021 and again at FinovateSpring 2022.

A new partnership has been forged between digital banking solution provider Alkami Technology and financial enablement platform Array. The collaboration will bring a range of new solutions to Alkami clients that will help their customers and members better monitor their credit, benefit from anti-fraud identity monitoring, and access actionable, credit-based offers.

“Improving the digital-first banking experience is a top priority for banks and credit unions,” Alkami founder, Chief Strategy Officer, and Product Officer Stephen Bohanon said. “Our partnership with Array enables banks and credit unions to provide added-value products to account holders, which increases engagement and potentially revenue as well.”

Among the solutions that will be made available to Alkami’s bank and credit union partners are Array’s My Credit Manager, ID Protect, and Offers Engine. My Credit Manager keeps users updated on changes to their credit score, enables them to explore different credit scenarios with a credit score simulator, allows them to conduct debt analysis, as well as see how different factors impact their credit score. With ID Protect, users can take advantage of a number of anti-fraud protections including identity and Dark Web monitoring, alerts, insurance, and restoration services in the event of identity theft. Array’s Offers Engine empowers banks and credit unions to better market their products and services to customers and members using targeted, actionable offers that are based on the individual’s actual credit circumstances.

“Today’s success formula for personal service includes a mix of in-branch experiences and digital tools that add value to account holders every time they log in,” Array co-founder and CEO Martin Toha explained. “Alkami and Array are making it easier than ever to help banks and credit unions deploy a consistent roadmap of innovative digital products for account holders.”

A Finovate alum since 2009, when it debuted at FinovateSpring as “iThryv,” Alkami has grown into a leading digital banking solution provider. The Plano, Texas-based fintech serves both retail and business customers with onboarding, engagement, and account servicing. Clients can enhance their use of the Alkami platform with upgrades and leverage both Alkami’s product suite, as well as integrated, third-party solutions to enhance and customize their experience. Alkami is a publicly-traded company on the NASDAQ under the ticker “ALKT,” and has a market capitalization of $1.3 billion.

Winning Best of Show honors in its Finovate debut at FinovateFall last September and again in its return to the Finovate stage last month for FinovateSpring, Array is a financial enablement platform that specializes in embeddable and white label solutions. Founded in 2020, the company enables its clients to boost end customer engagement by providing them with innovative credit and identity solutions that enhance the customer experience.

Array raised an undisclosed amount of funding in June 2021 from Operator Partners and the FIS FinTech Accelerator in Partnership with The Venture Center. The company is based in New York City.


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Fintech Merger and Acquisition Activity Starts Strong in Q1 2022

Fintech Merger and Acquisition Activity Starts Strong in Q1 2022

While 2021 was a record year for fintech merger and acquisition (M&A) activity, 2022 is off to a great start.

According to FT Partners, there were 1,485 M&A deals in the fintech space totaling $348.5 billion in 2021. As Square’s $29 billion takeover of Afterpay demonstrated, last year’s massive volume is partially thanks to multiple large deals.

This quarter, only eight of the 21 deals initiated disclosed financial details. Of those, the deal volume added up to almost $5 billion.

January

February

March

While experts predict that 2022 M&A activity will likely see momentum from 2021, there are two aspects to watch out for this year. First, we will not see as many SPACs as we saw last year. This may decrease the number of companies choosing to exit this year. Second, fintech valuations are deflating after experiencing huge rises over the course of the past two years. While the loss in value won’t directly impact the number of M&A deals, it will decrease the deal volume.


Photo by Martin Lopez

Alkami Agrees to Acquire Financial Data Analytics Company Segmint

Alkami Agrees to Acquire Financial Data Analytics Company Segmint
  • Alkami has entered a definitive agreement to acquire financial analytics company Segmint for $135.5 million in cash.
  • The acquisition will combine Segmint’s data insights with Alkami’s digital account opening and digital banking technology.
  • Both companies are Finovate alums. Alkami made its Finovate debut as iThryv in 2009. Segmint made its most recent Finovate appearance at FinovateFall in 2012.

Another day, another big acquisition in the fintech space. Today we learned that cloud-based digital banking solutions provider Alkami Technology has agreed to acquire Segmint, a financial data analytics and transaction cleansing specialist. Alkami will pay $135.5 million in cash for the Cuyahoga Falls, Ohio-based company, and expects its total addressable market to grow by $1 billion courtesy of the acquisition.

“Our customers want to deepen their customer relationships and grow revenue,” Allkami CEO Alex Shootman said. “To do so, they must transform raw account and transaction data into insights that lead to highly personalized communications. Segmint applies machine learning to transaction data to help FIs better understand their account holders and automates messaging with incredible precision and personalization across multiple channels.”

The acquisition will enable financial institutions partnered with Alkami to benefit from the combination of data sets from both Alkami and Segmint. In addition to providing a more comprehensive view of account holders, the combination also will bring greater precision and additional use cases to Segmint’s data models. Further, financial institutions will be able to use this data to leverage digital banking to better target, engage, and build customer relationships.

Approved by the boards of directors of both companies, as well as Segmint stockholders, the acquisition is expected to close in Q2 of this year – assuming regulatory approvals and customer closing conditions are met.

As we noted, the Alkami/Segmint acquisition is the second big fintech acquisition involving a Finovate alum this week. We reported yesterday that Canadian identity verification company – and Finovate Best of Show winner – SecureKey – agreed to be acquired by digital security and privacy company Avast.


Photo by Anthony

Bitcoin Comes to the Mountain West Courtesy of NYDIG, Alkami, and Idaho Central Credit Union

Bitcoin Comes to the Mountain West Courtesy of NYDIG, Alkami, and Idaho Central Credit Union

A partnership between cloud-based digital banking solution provider Alkami Technology and Idaho Central Credit Union will enable ICCU members to buy and sell bitcoin within their mobile apps and on the credit union’s online banking platform. Bitcoin services are provided by cryptocurrency technology company NYDIG with Alkami’s platform facilitating the deployment.

Claiming the mantle of both the fastest growing credit union in the state, as well as one of the best performing credit unions in the country, ICCU Chief Information Officer Mark Willden said that adding new services such as bitcoin investing are key to ensuring that the credit union maintains its “momentum” and “deliver(s) additional value.” He added, “Fully integrated bitcoin services through NYDIG and the Alkami Platform take us to the next level when it comes to the member experience.”

Idaho Central Credit Union was founded in 1940 and serves more than 480,000 members throughout the state. With 1,600+ employees, ICCU has more than $8 billion in assets.

NYDIG works with Alkami to allow financial institutions to offer their customers and members bitcoin services in a secure and compliant way. NYDIG joined Alkami’s Gold Partner Program over the summer, making it easier for financial institutions to add bitcoin products and services to their offerings and provide them to their customers and members under their own brand.

“The demand for and utilization of digital currencies have expanded exponentially in recent months, leaving many FIs struggling to keep pace and retain these deposit streams within their institution,” Alkami Chief Strategy & Sales Officer Stephen Bohanon said. “Alkami’s partnershp with NYDIG further supports our mission to enable FIs to compete directly against the megabanks and challenger banks to capture this valuable market.”

A Finovate alum since 2009, making its Finovate debut as iThryv, Alkami has grown into a leading cloud-based digital banking solution provider with more than 280 financial institution customers. The company went public this spring, earning a market capitalization of $3.4 billion in its debut on the NASDAQ. Trading under the ticker ALKT.O, the Plano, Texas-based firm raised $180 million in its IPO.

Since its public listing, Alkami has forged a number of partnerships with financial institutions including STAR Bank in November and MainStreet Bank in October. Also this fall, the company announced its acquisition of digital account opening and loan origination provider MK Decision and introduced its new Chief Executive Officer Alex Shootman, formerly the CEO of Workfront. Alkami Board of Directors Chairperson Brian R. Smith said Shootman’s experience in “growing and scaling enterprise software companies” was “essential at this stage of Alkami.”

Today’s announcement from Idaho Central CU comes as NYDIG reports a massive $1 billion growth equity round that gives the company a valuation of $7 billion. The round was led by WestCap and featured participation from Bessemer Venture Partners, FinTech Collective, Affirm, FIS, Fiserv, MassMutual, Morgan Stanley, and New York Life.

The New York-based company now has a total capital of $1.4 billion. The new investment will help NYDIG further develop its platform, taking advantage of recent changes to the bitcoin protocol to introduce functionalities such as bitcoin and lightning payments, asset tokenization, and smart contracts. The company will also use the new funding to add talent to its team worldwide.

“Our roster of partnerships and strategic investors lays the foundation for NYDIG to become the leading provider of Bitcoin solutions for businesses in any industry,” NYDIG co-founder and CEO Robert Gutmann said. “(This) new equity capital will further accelerate progress towards making this exciting network accessible – and useful – to all.”


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Alkami Announces IPO

Alkami Announces IPO

We reported earlier this year that cloud-based digital banking solutions provider Alkami was heading toward an IPO. Today, the Texas-based company has confirmed rumors.

Alkami will to list on the NASDAQ under the ticker symbol ALKT, launching 6,000,000 shares of common stock. Shares will be priced between $22 and $25. The company believes it will to raise up to $250 million via its IPO, which would value Alkami at $3 billion.

“We currently expect to use the net proceeds from this offering, together with our existing cash and cash equivalents, to finance our growth, develop new or enhanced solutions, and fund capital expenditures,” the company said in a statement.

Alkami offers solutions for both retail and business banking. The subscription-based offerings include tools for money transfer capabilities, financial wellness, customer service, security, and more. And because the company is built on an open platform, banks can leverage third party solutions to customize their offerings even further.

According to Alkami’s S-1 document filed with the SEC, the company saw revenues of $112 million last year, representing a 150% increase over 2019 revenues. Alkami has received more than $385 million from nine investors, including Franklin Templeton Investments, Fidelity Management and Research Company, and D1 Capital partners.

Founded in 2009 as iThryv, Alkami counts 151 bank clients representing 9.7 million end users. Mike Hansen is CEO.


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Cloud Banking Technology Innovator Alkami Eyes IPO in 2021

Cloud Banking Technology Innovator Alkami Eyes IPO in 2021

Who needs a SPAC to go public? According to Reuters, cloud-based digital banking technology provider Alkami is looking to enter the public markets the old-fashioned way: with an IPO.

The Reuters report cites sources who requested anonymity, and neither Alkami nor Goldman Sachs – who has been reportedly engaged to lead IPO preparations – have commented on any specific IPO plans Alkami might have. Sources say that an initial public offering could earn the company a valuation of $3 billion and give the state of Texas its next fintech unicorn.

Alkami has raised more than $385 million in funding from investors including D1 Capital Partners, General Atlantic, and MissionOG. The company secured $140 million in its last round in September, and acquired fellow Finovate alum ACH Alert a month later.

“Alkami continues to be the go-to partner for FIs wanting to accelerate their digital strategies, plans and results,” company CEO Mike Hansen said when the acquisition was announced. “Together with ACH Alert, we expect to continue to create and deliver winning digital solutions to our clients and their consumer and business digital users.”

Founded as iThryv and making its Finovate debut under that name in 2009, Alkami has grown into a digital banking technology innovator with more than 160 clients, 10+ million users, and $130 million in annually recurring revenue. The company’s platform provides a complete digital banking solution with user onboarding, engagement, and account servicing functionality for both retail and business customers. Users can take advantage of both Alkami’s products as well as third-party services and solutions courtesy of more than 230 integrations.

Named to the 2020 CB Insights Fintech 250 last fall, Alkami recently added a number of women to leadership positions within and around the company. This included inviting financial services veterans Merline Saintil (formerly of Intuit) and Barbara Yastine (formerly of Ally Bank) to join its Board of Directors and hiring former Hewlett Packard Enterprise executive Allison Cerra as Alkami’s new Chief Marketing Officer.

Digital Banking Platform Alkami Raises $140 Million

Digital Banking Platform Alkami Raises $140 Million

In a round led by D1 Capital Partners, cloud-based digital banking technology platform Alkami has secured $140 million in new funding. The investment takes the company’s total capital to more than $378 million and comes as the firm reaches nearly 10 million digital users under contract.

“We are proud to add world class crossover investors to our strong existing investor base, supporting Alkami’s mission,” company CEO Mike Hansen said. “We inspire and power the digital strategies of financial institutions as they seek to grow confidently and build thriving digital communities.”

Also participating in the venture round were Fidelity Management & Research Company, Franklin Templeton, and Stockbridge Investors.

The financing also comes just a few weeks after the company learned it had made CB Insights roster of top 250 fastest-growing fintechs. This year’s cohort was selected out of a pool of 16,000 companies. Also this month, Alkami topped $130 million in annual recurring revenue under contract, as the company onboarded its 165th digital banking platform client.

“Our clients are among the best performing and fastest growing FIs in the country, in part due to the strength and velocity of our platform, solutions, and ecosystem,” Hansen added. “Together we are creating and delivering winning digital solutions to our clients’ customers, members, and businesses.”

Last month, Alkami announced that it had teamed up with fellow Finovate, multiple Best of Show winner Glia, integrating its Digital Customer Service platform as part of Alkami’s suite of online offerings. “With Glia, banks and credit unions can break down the walls of traditional customer support by meeting customers online and guiding them to quick and satisfying resolutions,” Glia co-founder and CEO Daniel Michaeli said. “By partnering with Alkami, we are making digital-first customer service more easily accessible to premier financial institutions and their users.”

Headquartered in Plano, Texas, Alkami is among Finovate’s oldest alums, demonstrating its technology as iThryv back in 2009.


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Finovate Alums Earn Spots on Deloitte’s 2019 Technology Fast 500

Finovate Alums Earn Spots on Deloitte’s 2019 Technology Fast 500

Of the 500 fastest growing technology companies in North America right now, how many have demonstrated their technology live on the Finovate stage?

The answer, courtesy of Deloitte’s just-released 2019 Technology Fast 500 ranking, is a full, baker’s dozen of thirteen innovative firms that have introduced their solutions to Finovate audiences. Update: 11/13: Make that 14 companies!

“This year marks the 25th anniversary of Deloitte’s Technology Fast 500, so we are especially pleased to announce and congratulate the 2019 winners,” Deloitte Vice Chairman Sandra Shirai said. “Once again, we saw innovation across the board, with software companies continuing their dominance of the top ten. It’s always inspiring to see how the Fast 500 companies are transforming business and the world we live and work in.”

Making the top 20 of Finovate alums making the cut was Unison, which made its Finovate debut at FinovateSpring in 2017, winning Best of Show. Unison’s HomeBuyer and HomeOwner solutions help make homes more affordable and home equity easier and less expensive to access.

Also notable on Deloitte’s list is the appearance of two of our newest alums – SheerID and EVERFI – which demonstrated their solutions earlier this year at FinovateSpring.

Check out all the Finovate alums that made the list below. We’ve included their Technology Fast 500 rank, three-year revenue growth rate, headquarters location, and a link to the company’s most recent Finovate demo video.

Unison
Rank #19
Growth 5,280%
San Francisco, California
FinovateFall 2017

Signifyd
Rank #115
Growth: 1,084%
San Jose, California
FinovateSpring 2013

Juvo
Rank #122
Growth: 1,036%
San Francisco, California
FinovateFall 2016

WorkFusion
Rank #129
Growth: 974%
New York City, New York
FinovateFall 2014

Alkami
Rank #130
Growth: 958%
Plano, Texas
FinovateSpring 2009 (as iThryv)

Payfone
Rank #185
Growth: 596%
New York City, New York
FinovateFall 2012

Passport
Rank #214
Growth: 510%
Charlotte, North Carolina
FinovateEurope 2016

Feedzai
Rank #231
Growth: 472%
San Mateo, California
FinovateEurope 2014

SheerID
Rank #243
Growth: 450%
Portland, Oregon
FinovateSpring 2019

WealthForge
Rank #297
Growth: 359%
Richmond, Virginia
FinovateSpring 2016

Dashlane
Rank #348
Growth: 282%
New York City, New York
FinovateEurope 2013

Lendio
Rank #378
Growth: 250%
Lehi, Utah
FinovateSpring 2011

Kabbage
Rank #448
Growth: 198%
Atlanta, Georgia
FinovateSpring 2015

EVERFI
Rank #469
Growth: 184%
Washington, D.C.
FinovateSpring 2019



Finovate Alumni News

On Finovate.com

  • Zopa’s New Launch Gives Consumers the Best Rate.

Around the web

  • Tieto and EVRY announce operating structure for TietoEVRY after $1.5 billion acquisition.
  • Taulia launches AI-powered cash forecasting solution.
  • Tradeshift to power digital transformation for Abreon.
  • Q2 named a winner in the 2020 CSO50 Awards for Q2 TrustView.
  • Washington credit union iQ to leverage Alkami to create a personalized user experience.
  • Stratifyd named among Chralotte’s best places to work.
  • ProfitStars brings mobile remote deposit to ICBA member banks.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Digital Banking Platform Alkami Lands New $55 Million Investment

Digital Banking Platform Alkami Lands New $55 Million Investment

In a Series E round led by MissionOG and General Atlantic, cloud-based digital banking platform provider Alkami Technology has raised $55 million in new funding. The investment takes the company’s total capital to more than $225 million, and will be used to help expand operations and fuel innovation at the Plano, Texas-based fintech.

Also participating in the round were existing investors including S3 Ventures and Argonaut Private Equity.

Company CEO Mike Hansen put the funding in the context of Alkami’s tenth anniversary, which the company will celebrate later this year. “We are very honored and excited about the support our existing investors evidenced again by this round,” Hansen said. “Their long-term commitment and support has allowed us to continue to boldly invest in innovation, people, and best-in-class service.” Hansen referred to the firm’s investors as “one of Alkami’s most potent sources of strength and results.”

Alkami Technology demonstrated its money management and financial awareness technology at FinovateSpring 2009 as iThryv – making the company one of Finovate’s oldest alums. Since then, the company has grown into a digital banking platform provider with more than 130 financial institution clients and more than six million registered users in the U.S.

General Atlantic Vice President Raph Osnoss credited Alkami’s “user experience, product features, platform architecture, and data security” for the company’s growth in the digital banking space. Alkami was featured in the 2018 Inc. 5000 Fastest Growing Companies roster, as well as in Deloitte’s 2018 Technology Fast 500 in North America. Recent partnerships for the company include a platform deployment with Alliance Catholic CU of Michigan ($40 million in assets), and a deal with Green Bay, Wisconsin-based Nicolat National Bank ($3 billion in assets).

Named one of the Best FinTechs to Work For by SourceMedia (publishers of American Banker), Alkami also has made two C-suite moves in recent months. The company appointed former Authentix CMO Holly Tsourides as Chief Marketing Officer in February and named former RealPage executive Bryan Hill as Chief Financial Officer in April.