FinovateAsia 2013 / CustomerXPs Software
Presenter Profile:
How they describe themselves: We use the smartest technologies to make the FASTEST systems that proactively sense cross-sell, attrition, customer engagement & fraud at the EARLIEST in real-time. Our flagship product suite Clari5 provides banks with the ability to analyze and interpret every transaction in real-time; thus empowering them with real time prediction and helping them to configure their business around individual customers during the transaction window itself. Clari5 consists of products for Customer Experience Management and Enterprise Fraud Management.
How they describe their product/innovation: Our innovative Paperless Branch Banking solution works on mobiles, tablets and PCs and aims to revolutionize the way branch banking is conducted. This solution ensures that the branch is able to process customers faster and with minimum errors thus ensuring higher employee productivity and customer satisfaction – at the same time increasing the customer engagement and obviating the need for paper trail in the branch.
Product Distribution Strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms licensing
Contacts:
Bus. Dev.: Claudia Le Beau, Head of SaaS and Inside Sales, claudia@customerxps.com
Press: Sheetal Sharma, Assistant Marketing Manager, sheetal@customerxps.com
Website: customerxps.com
Blog: customerxps.com/blog
Twitter: @customerxps
HQ Location: Bangalore, India
Founded: December 2006
Product Demoed: Paperless Branch Banking
Product Launch: November 2013
Metrics: CustomerXPs is a 7 year old enterprise software products company. A Gartner Cool Vendor for 2012 and winner of the Redherring Asia 100 award. We have about 90 million end customers through our customer banks.
Presenter(s): Rivi Varghese (CEO), Balaji Suryanarayana (COO)
- Key Executives
Rivi Varghese (CEO), Balaji Suryanarayana (COO), Aditya Lal (CTO) & Sandhya V. (CFO)
Key Stats
- Key Board Members
Shanx Ravisankar (Co-Founder, iFlex (Acquired by Oracle)), Murli Ravi (Head of South Asia, JAFCO Asia), Rivi Varghese (CEO), Balaji Suryanarayana (COO) & Aditya Lal (CTO)
- Key Advisory Board Members
Sharad Hegde (Ex-CTO, Infosys), Merwin Fernandes (Ex-Head of Finacle Products, Infosys) & Anuradha Hegde (Ex-Head of Process Engineering & Quality, Infosys)
- Key Investors
Murli Ravi (Head of South Asia, JAFCO Asia, www.jafcoasia.com)
- Key Partnerships
Oracle, IBM, HP, Redhat, Infosys
- Key Customers
ICICI Bank, AXIS Bank, Federal Bank, Bank of India